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Return & Refund Policy

  

*Your confirmation of any order indicates your acceptance of our terms and conditions of supply* 


For Stock Products

We have a liberal return policy for stock products.  Stock products are listed under the "stock" tab and are labeled as such. You can request a return for an in-stock item for any reason, provided the return request is made within 3 days of delivery and the product is in its original condition, unworn, uncut and unaltered in any way. We cannot offer a refund if the lace has been cut or if the wig has been altered in any way. Please take care when trying on the unit and do not cut the lace.  A return must be initiated via return request email to miraclestreetwigs@gmail.com within 3 days of delivery of product with a picture of the current state of the product. Once return request is approved, we will email Buyer with return instructions. Buyer must ship the product back within a week and pay reasonable and appropriate shipping fees. After inspection of the wig to make sure its in its original condition, we will fully refund the Buyer. If the product is not in its original condition, the refund will be denied and the product will be shipped back to the Buyer's original address.


For Regular (Made-To-Order) Items:

Because our products are made to order, and the cost of the materials and making the products must be accounted for, all purchases are final.  However we understand that things happen and want you to be happy. If you email us, we will try our best to work with you to find a solution that works for the both of us. Please note, we do this as a courtesy and this is not part of our policy. Be advised that if we can't figure out a solution, we are not obligated to refund you.


Our policy goes as follows. Refunds will only be given under the following circumstances:


Here at Tresses For Less, we do our utmost to ensure that all products are in excellent condition. However if you do receive a unit/product with a defect, we are happy to issue a refund for the item:


  1. Refunds will be given only if the product is damaged or defective. If the product is damaged, a return must be initiated via return request email to miraclestreetwigs@gmail.com within 3 days of delivery of product with a picture of the defect attached to the email. Once return request is approved, we will email Buyer with return instructions. Buyer must ship the product back within a week and pay reasonable and appropriate shipping fees. Please note that the product must be returned in the original condition, unworn, uncut or unaltered in any way. We cannot offer a refund if the lace has been cut or if the wig has been altered in any way. Please take care when trying on the unit and do not cut the lace. Upon receipt of the return, we will thoroughly inspect the product  (which includes comparing pictures taken before shipment) and notify Buyer via email of the approval or rejection of Buyer's refund. If approved, Buyer will receive a full refund and reimbursement for appropriate shipping fees. Returns that do not meet our policy will not be approved. Returns that were initially approved via email but do not meet our policy upon inspection will be rejected, sent back to the Buyer and shipping fees will not be reimbursed.
  2. If you are an international customer, you are also agreeing that you understand some countries have import restrictions on certain goods or materials. After dispatch from our facilities, transfer of liability shifts to you, therefore you will become the importer and will be liable to pay local taxes or duties, furthermore assuming all liability under any customs or import laws and regulations. 
  3. Please note that Tresses For Less does not offer refunds if you change your mind, if you feel the color or hair texture doesn’t suit you or if you select the wrong cap size.  These do not qualify as defects or damages. To ensure you have the correct cap size please make sure you measure your head as per our size chart.
  4. Do not refuse delivery of our parcels.  All parcels must be shipped back properly with approval from us. If you attempt to renege on your purchase agreement by refusing delivery of the parcel we send you, you will  be required to pay reshipment fees before we can send the parcel back. When reshipment fees are paid, the parcel will subsequently be shipped back to you after we receive it.    If you refuse to pay reshipment fees and 14 days pass since we receive the item, 15% of your purchase will automatically be refunded to you and we will keep your item.   If you refuse  delivery of the parcel and the parcel gets lost in the mail as a result, we will not be liable and you will not be refunded at all.